1. Who We Are
This Privacy Policy applies to Sterling Auto Detailing ("Sterling Auto Detailing," "we," "us," or "our"), located at 2231 Rockefeller Dr, Ceres, CA 95307, reachable at (209) 661-0096. This policy explains how we collect, use, and disclose information when you visit sterlingautodetailing.net, request a quote, book a service, or communicate with us by phone, email, or text message.
2. Information We Collect
- Contact details you provide: name, phone number, email, vehicle information, service address, and any details submitted through our quote or booking forms.
- Communications you send us by form, phone, email, or SMS.
- Usage data automatically collected when you use the site: IP address, device/browser type, pages viewed, and referring URLs.
- Cookies and similar technologies for basic site function, analytics, and advertising (including the Meta Pixel).
3. How We Use Your Information
- To respond to quote requests, schedule appointments, and provide detailing services.
- To send transactional messages (appointment confirmations, arrival notices, follow-ups) and, only with your consent, marketing messages.
- To operate, maintain, and improve our website and services.
- To comply with legal obligations and enforce our Terms of Service.
4. SMS/Text Messaging and Mobile Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors that directly support our service delivery (for example, our messaging platform provider) is permitted solely to operate the SMS service on our behalf.
How you opt in to SMS: You opt in to receive text messages by submitting your phone number through a quote or booking form on sterlingautodetailing.net and checking the SMS consent box, by providing your number in person, or by texting us. Consent to receive marketing texts is not a condition of purchase. You can opt out anytime by replying STOP.
See our SMS Terms & Conditions for full details on message frequency, fees, opt-in, and opt-out.
5. How We Share Information
We share information only as needed to run the business:
- Service providers who host our website, run our CRM/booking, and process payments — bound by contract to protect your data.
- When required by law, subpoena, or to protect our rights, property, or safety.
- In connection with a business transfer (merger, acquisition, or sale of assets).
We do not sell your personal information.
6. Your Choices
- Opt out of SMS: reply STOP to any text message from us.
- Access, update, or delete your information: email us or call (209) 661-0096.
- Cookies: manage through your browser settings.
7. Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We retain data only as long as needed to provide services and meet legal obligations.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be posted here with a new "Last updated" date.
10. Contact
Sterling Auto Detailing · 2231 Rockefeller Dr, Ceres, CA 95307 · (209) 661-0096